GERMAN SPEAKING 2ND LINE SUPPORT MAINFRAME SPECIALISTS
RemoteVilnius, Vilnius, Lithuania€2,000 - €5,000 per month2nd Line Support Specialists
ABOUT REIZ TECH
Reiz Tech is more than just an IT company. We are a trusted end-to-end IT advisor throughout clients’ business lifecycle. We have a growing global presence in more than 30 countries and regions, united to deliver end-to-end IT solutions. Our talents work together remotely, and low leadership levels are decentralized for better communication, decision-making, and flexibility.
ABOUT THE ROLE
We're seeking a skilled 2nd Line Support Mainframe Specialist with 2-10 years of experience to join our team. This role requires expertise in mainframe technologies, including COBOL and ServiceNow, with comprehensive knowledge of mainframe support. Familiarity with JCL, DB2, and Linux is beneficial.
This role represents an exceptional opportunity for a mid-level professional with specialized expertise in mainframe support, particularly in COBOL and ServiceNow. If you meet these qualifications and are ready to take on a challenging role in supporting our mainframe systems, apply now and become an integral part of our team!
- Provide advanced 2nd line support for mainframe technologies, ensuring efficient resolution of escalated technical issues.
- Manage incidents and service requests related to mainframe systems, guaranteeing timely and effective resolutions.
- Utilize ServiceNow for streamlined ticket management, tracking, and resolution.
- Collaborate closely with various support teams and stakeholders to investigate and resolve intricate technical issues within mainframe environments.
- Document troubleshooting steps, solutions, and resolutions for knowledge sharing and future reference.
- Contribute to system performance maintenance and enhancements within mainframe systems.
- Implement best practices for mainframe system support and actively participate in continuous improvement initiatives.
- 2-10 years of experience in a support role specializing in mainframe technologies.
- Expertise in COBOL and ServiceNow is mandatory.
- Comprehensive knowledge of mainframe support methodologies and tools.
- Proficiency in English for effective communication with stakeholders. Proficiency in German is a must.
- Good-to-have skills in JCL, DB2, and Linux for a deeper understanding of mainframe environments.
- Strong problem-solving abilities and a proactive approach to resolving complex technical issues.
- Excellent communication skills and the ability to collaborate effectively within a team.
- Detail-oriented mindset, focused on documentation and process refinement.